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REPEAT PRESCRIPTIONS

WE DO NOT TAKE PRESCRIPTIONS OVER THE TELEPHONE

SPEAK TO YOUR PHARMACY TO CHECK YOUR PRESCIPTION IS READY FIRST BEFORE CONTACTING THE SURGERY

Prescriptions can be ordered:- 

Online - (preferred) 

Using the NHS app www.nhs.uk or Systmonline app (available from the app store) 

Post -

to Valkyrie Surgery, 50 Valkyrie Road, Westcliff on Sea Essex, SS0 8BU

Dropping into the surgery -

post boxes available outside the building and at the top of the stairs. Emptied several times a day. 

EPS - Electronic Prescribing Service

All prescriptions are now sent electronically to your nominated pharmacy. 

Please speak to you pharmacy of the surgery for nomination. 

Medication Reviews

Patients on repeat medication will be asked to see a Doctor, Nurse Practitioner, Practice Based Clinical Pharmacist or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Please allow 72 hours for prescriptions to be processed and remember to take weekends and bank holidays into account.

PATIENT ONLINE ACCESS

APPLYING FOR PATIENT ACCESS

You are able to set up online Patient Access, this service offers you the ablility to book appointments, cancel appointments, order your repeat medication and view your medical records.

Online services can be obtained through the NHS app at www.nhs.uk 

Systmonline is available by completing an application form.  User name and password will be sent to you mobile, email, postal address or collected from reception. 

Prescriptions Charges 

Most adults in England have to pay prescription charges.  

Some items are always free, including contraceptives. 

Please ask at you pharmacy for the current charges. 

Patients with some conditions can apply for a medical exemption certificate.  Please ask your pharmacist if you are in one of these groups.  

Prescription payment certificate (PPC) could save you money on NHS prescriptions 

2023 prices 

A 3 month PPC costs £31.25 

A 12 month PPC is £111.60 

There is further information about prescription exemptions and fees on the NHS website

We require 72 hours, not including Bank holidays and weeks to process your prescription.

Why do we ask for 72 hours:- 

We have a large number of requests each day, every individual medication is check by the clerk who can issue these for the doctor to sign as long as medication reviews and blood tests are all up to date.  

For medication that has not been requested for some time or blood tests have not been completed, our prescription clerks discuss this with the GP and may message you to contact the surgery for a review or appointment. 

Medications and creams not requested within 6 months cannot be requested without seeing a GP for review.  

Some medications require regular reviews for patient safety reasons and blood tests will be required.  

We do not accept prescription requests over the telephone. 

Why do we not accept telephone requests:-

There is a higher rate of error when requesting medication by telephone.  Some tablets have different names and strengths.  By requesting online an electronic request is saved to your record and can easily be traced. 

We do no accept request from pharmacies or email. 

Why we do not accept these requests:-

Some pharmacies have ordered all medications each month and may not be required by the patient at that time.  This did cause a lot of wastage, which we have dramatically reduced by changing our process.  

Emails take a lot longer to process.  The NHS only provide a small inbox to receive emails and this is quickly blocked by prescription requests.  By ordering online an electronic detail is saved to your record. 

Please use your Pharmacy.

Please check with your pharmacy to see if your prescription is ready.

We ask you to check with the pharmacy first as telephone lines can be blocked not allowing patients, needing to book appointments etc., to contact the surgery.  

Medication Reviews 

Some medications do need close monitoring.  We may ask you to have a blood pressure check or a blood test to make sure they are still working for you.  If you have any concerns then please see one of our clinicians for a review.