Complaints Procedure
We are committed to providing a high standard of care and service to all our patients. However, we recognise that there may be occasions when you feel dissatisfied with the service you have received.
If you wish to make a complaint, please submit your concerns in writing to the Practice Manager, who will ensure that your complaint is investigated and managed in accordance with the NHS Complaints Procedure.
Complaints can be submitted by email to:
mseicb-s.complaintsvalkyriesurgery@nhs.net
Please note that, to ensure an accurate record of your concerns and to facilitate a thorough investigation, we only accept complaints submitted in writing, including by email.
We will acknowledge receipt of your complaint and provide information about the next steps and expected timescales for responding.